Workshop Customer Insights- February 2021 edition

As ISV Development Center de Microsoft we are pleased to announce the availability of new online trainings aimed at the Microsoft Partner channel in February.

Our department of Enterprise Solutions presents four workshops about Microsoft Dynamics 365 Customer Insights. With this training you will learn about the basic fundamentals of Microsoft Dynamics 365 Customer Insights. With this new tool you will be able to help your clients through the implementation of this product to achieve a 360º view of their clients in real time.

Customer Insights training of 20 hours

This five days training by Innova Advanced Consulting helps to get to know what is Customer Insights. Through this practical course we will see all the areas of Customers Insights such as provision, infrastructure, data connection, customer cards, relationships, segments, and implementation with Microsoft applications (D365 Marketing, Power BI, Power Automate, Power Apps)

With Customer Insights you could get the most comprehensive view of customers and unlock meaningful insights with limitless analytics that help drive meaningful action with confidence. Improving the customer experience is achieved, which results in better results for companies.

  • Days 1st, 2nd, 3rd, 4th and 5th of February 2021
  • Timetable: from 9 AM to 13PM [Time zone CEST: Madrid UTC+1]
  • Duration: 20 hours
  • Language: ENGLISH

Agenda:

  • Provision, infrastructure
  • Data conection, unification
  • Customers cards, activities
  • Relations measures
  • Segments, enrichment
  • Implementation – Aplications of Microsoft (D365 Marketing, Power BI, Power Automate, Power Apps)

Who is it for? Students who want to know and learn more about this new Microsoft tool.

Temary:

  • Introduction to Customer Insights
    • Basic structure
    • Relation with other Microsoft solutions
    • Why do you need Customer Insights?
    • Operation and main tools
      • Customer segmentation
      • 360º view
      • Data unification
      • Customized profiles
  • Customer Insights and Dynamics 365
    • Aportation of Customer Insights in client’s analysis
    • Improve customer experience through Dynamics 365
    • Deeping in Customer Insights
    • How it works: methodology and applied technology
    • Case of success
  • Practice application of Customer Insights
    • Provision, infrastructure
    • Data connection, unification
    • Customer’s card, activities
    • Relations, measures
    • Segments, enrichment
    • Implementation –Microsoft Applications (D365 Marketing, Power BI, Power Automate, Power Apps)

Price of workshop

  • Price of Customer Insights workshop: 1 person: 800€ / 950 USD; 2 people: 1.300€/ 1550 USD ; 3 people: 1.600€ / 1875 USD


Do you need more information or want to register for the online course?

You can contact with José Ramón Aguilar Royo (jraguilar@innovaconsulting.es) or you can use the following contact:

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    Responsible: Identity: Innova Advanced Consulting S.L. - VAT: ESB12618187 Postal address: Avenida del Mar 44 4 A Telephone: 902022634 Email: innova@innovaconsulting.es

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